German

Quality of Services & Customer Orientation - Acceptance of Technologies

In a constantly changing work environment quality of services and products is getting more and more important. With increased competition the factor of customer satisfaction achieves an even higher significance. Customer retention provided through high customer orientation should be a high-ranking goal for a modern company. For this, a company relies on information about the wishes and needs of its customers. Only on the basis of reliable information an improvement of quality is possible.

Here we offer:
  • Customer Surveys
  • Focus-Groups (Elaboration of specific indicators of quality)
  • Test-Customer Processes - Measurement of Service Quality by means of Test-Customers (Silent-Shopping/Mystery Shopping)
  • Support in personnel and organizational development
  • Usability-Testing of products
  • Evaluation of achievements

As part of a quality management, we assist companies in maintaining their corporate quality.